Cancellation and Refund Policy

You may cancel a paid TradeMaker subscription at any time through the customer billing portal. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. Access to paid features continues through that period unless we suspend or terminate access under the Terms of Service. We do not provide prorated refunds for unused time in a monthly or annual period, except where required by law or expressly stated at checkout.

TradeMaker's operating company offers a one-time refund of the first paid subscription charge when requested within 14 calendar days after that charge, provided the account has not materially breached the Terms, been used fraudulently, or been subject to a chargeback. This policy applies only to a customer's first paid TradeMaker subscription; it does not apply to renewal charges, upgrades, additional seats, taxes, third-party fees, or purchases made through a reseller unless applicable law requires otherwise.

If checkout expressly offers a free trial, you can avoid a first paid charge by cancelling before the displayed trial end date. A free trial does not extend the 14-day window after a paid charge.

Send a request from the email address associated with your account within the refund window. Include the account email, invoice or payment date, and a brief request for review. We may ask for information necessary to verify the request. Approved refunds are returned to the original payment method through Stripe; your bank or card issuer may take additional time to post the credit.

Please contact us before initiating a chargeback so we can investigate and resolve the issue. We may suspend an account while a payment dispute is open. If we make a billing error, we will correct it promptly and provide a refund or credit when appropriate.

For cancellation or refund support, contact the TradeMaker support contact. This policy does not limit rights that cannot be waived under applicable law.